Mario Arturo Sosa Operations Director | Consultant in Hospitality, Tourism & Real Estate Development I am a bilingual professional with over 15 years of experience leading strategic operations across the hospitality, tourism, real estate, and commercial development sectors, with a results-driven mindset and a focus on sustainable growth. Throughout my career, I have managed multicultural and cross-functional teams across Mexico, the United States, Canada, Puerto Rico, and Guatemala, overseeing hotel operations, corporate towers, tourism logistics, and high-impact investment projects. I specialize in optimizing operational processes, enhancing profitability, building strategic partnerships, and ensuring exceptional guest and client experiences. I hold a Master of Business Administration (MBA, Cum Laude) from Louisiana State University (LSU) and combine academic excellence with hands-on leadership in dynamic and evolving markets. Core Areas of Expertise: • Multi-site operations management and remote supervision • Market expansion and evaluation of new destinations • Brand negotiations and strategic partnerships (IHG, Posadas, and others) • Revenue management and budget control • Multicultural team leadership and performance development • Regulatory compliance and international safety standards • CRM, customer service excellence, and continuous improvement • Development of tourism products and branded guest experiences My leadership style is grounded in strategic optimization, effective communication, and empowering high-performance teams. I’m a natural troubleshooter and optimizer, skilled at turning challenges into opportunities and driving innovation across all levels of operation.